Customer Support is the backbone of all DNS Europe services.

DNS Europe provides aggressive SLAs and a high degree of flexibility to ensure that you have the absolute best Support available when you need it.

DNS Europe believes most customers are capable of managing their own services but that sometimes customers need accesses to world-class technical experts to solve critical issues swiftly and professionally.

At DNS Europe we focus on ensuring you have the best infrastructure for your business needs but that you administer your infrastructure the way you want, knowing you have expert guidance and support available if you need it.

You are additionally supported by extensive documentation in the form of manuals, user guides, tutorials, Knowledge Base articles and the user community forums.

If you have a question or issue, we encourage you to open a support request, even if you feel your issue may not be fully covered by our Support service.

DNS Europe will never undertake any chargeable activity without your explicit authorization, so you are always free to ask us to assess an issue.

We promise:

• To respond to you within 1 hour during support hours
• To always be friendly, professional and respectful
• To provide timely information regarding system incidents and your issues
• To deal with your issues seriously and heed complaints at the highest level

At DNS Europe our Support motto is "Total Issue Ownership". Your problems and issues will never get "lost in the system". Your problems are literally our problems.

Packages

DNS Europe is proud to provide excellent technical support. We cannot, however, provide free technical support for every problem you may encounter or create when managing your services.

We offer two levels of Support – Basic and Premium please see packages page for description of these support levels.